Principle 2: Trust & Transparency

3:21

Companion Slides

Trust is built in micro-moments and demolished in seconds. Consistency and follow-through.

Key Concepts

  • Trust is built in small deposits — and destroyed in one withdrawal
  • Transparency: no hidden agendas, no surprises
  • Follow-through as the currency of trust
  • Admitting mistakes builds more trust than perfection
  • Trust takes time — especially for people who have been betrayed

Part of

Module 3: Core Principles of Trauma-Informed Care

Culture, identity, and power — then the six SAMHSA principles: Safety, Trust, Peer Support, Collaboration, Empowerment, Cultural Humility.

Up next

Principle 3: Peer Support

The power of 'me too' — why shared experience creates healing that professionals can't.