The Art of Listening
2:51
Companion Slides
Attention, reflection, and restraint — the three components of active listening.
Key Concepts
- Three components: attention, reflection, restraint
- Attending: whole-body listening — eyes, posture, presence
- Reflecting feelings, not just content
- Restraint: resisting the urge to fix, advise, or relate
- When NOT to speak — the power of silence
Part of
Module 4: Practical Skills
Listening, validation, co-regulation, de-escalation, disclosure, boundaries, and putting it all together.